FAQ's

Can I place an order by phone?

Of course. Call us at 708-246-5050, Monday through Saturday, 10 AM–5 PM Central, and we’ll be happy to help.

Where do you ship?

We ship to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses.

How much is shipping?

Standard shipping is $8 for orders under $150. Orders of $150 or more ship free. The threshold is based on your order total after discounts and before tax. You can also choose free in-store pickup at checkout. Shipping & Pickup Policy

When will my order arrive?

Orders usually ship within two business days. Once shipped, they generally arrive within three to five business days, though delivery times can vary. We’ll send tracking information when it’s available.

Can I pick up my order at the shop?

Yes. Choose free in-store pickup at checkout. Pickup orders are usually ready within 24 hours; please wait for your “Ready for pickup” email before coming in. You’ll find us at 907 Burlington Avenue in Western Springs, Monday through Saturday, 10 AM–5 PM.

Can I send an order as a gift?

Certainly. Enter the recipient’s address at checkout. If you have a special request, call us before placing your order and we’ll see how we can help.

Can I change or cancel an order?

Please call 708-246-5050 or email info@shopclevergirl.com as soon as possible. We’ll do our best to help, but we can’t guarantee changes once an order has been processed or shipped.

What is your return policy?

Eligible, full-price online purchases may be returned within seven days of delivery if they are unused, unworn, and have their original tags. Sale-priced merchandise and gift cards are final sale. Please read our Return & Refund Policy for the full details before sending anything back.

What if my order arrives damaged or incorrect?

Please contact us promptly at info@shopclevergirl.com or 708-246-5050. We’ll review the issue and help make it right.

Will sales tax be added?

Any applicable sales tax will be shown at checkout before you place your order.

How do you handle my information?

You can read about how we handle customer information in our Privacy Policy. If you subscribe to our emails, you can unsubscribe using the link in any email.

Where do you find the things you carry?

All over. We seek out independent makers, distinctive brands, and pieces with a little character. For our vintage finds, we also visit antique shops, markets, and estate sales. The assortment changes often—that’s part of the fun of visiting Clever Girl.

I’m a maker or designer. How can I show you my work?

Please email information about your line to info@shopclevergirl.com. We’re always interested in discovering something wonderful.